1. 9GB Tech, LLC will only perform and provide computer services, repairs, and upgrades as requested by the Client. 9GB Tech, LLC will provide honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.
2. Repairs are provided as a service. There may be circumstances under which Client’s device cannot be repaired. (Examples: Age of device replacement parts obsolete or more expensive than buying new) each device repair is unique and can affect the overall quality and. These problems do not always occur so results can vary. We are not liable for loss of quality for any repair agreed upon.
3. The length of time required to service/repair your computer cannot be predicted.
4. The client understands that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data whether through or service or another so that, in the event of such loss, the data can be restored. 9GB Tech, LLC will not be responsible for data loss. (See section 4.4 below)
5. Client authorizes the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All software will be deleted / uninstalled upon completion of the service (unless purchased).
6. All remote repair services are subject to the terms in this agreement.
7. Not all services can be completed on-site and must be completed at our office.
8. We reserve the right to charge a fee up to $29.99 if you schedule in-home work or make an appointment and fail to provide access to the Member Address, cancel an appointment within one hour of the scheduled appointment, or miss an appointment.
4. LIABILITY
1. Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which the client or authorized representative requested such service(s).
2. Your property will not be intentionally harmed. The primary goal is to fix your computer or systems, not create or cause further damage, however cosmetic irregularities may occur.
3. In the case of accidental damage to your system or data loss caused by already existing problems in your system such as viruses, bad configured software, or hardware problems/failures, Client agrees to hold 9GB Tech, LLC and any person(s) associated with 9GB Tech, LLC or involved in the work being done for Client harmless from damages resulting from such problems.
4. It Client’s responsibility to backup data unless listed on Service Order. 9GB Tech, LLC will not be responsible for data loss. (See Section 1.4 above)
5. SUPPORT
1. Customer satisfaction is our utmost importance.
2. All services will be conducted in a professional, reasonable, and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.
3. Free support will be provided for problems to be resolved from the service order, but not resolved after seventy-two (72) from the pickup date, 9GB Tech, LLC will no longer offer free support. A labor charge may apply.
4. Warranty work will only be covered if it is related to the work on the Service Order. Unrelated work will not be covered by the warranty and may be charged accordingly.
5. All parts purchased through 9GB Tech, LLC are subject to their own warranty terms.
6. REPAIRS & SERVICE GUARANTEE
1. All services and repairs are guaranteed for seventy-two hours from the completion date on the Service Order.
2. If later found that the service or repair was incorrectly diagnosed by the technician. Then 9GB Tech, LLC will perform the repair/service free of any labor charge. Only the new parts will be charged.
Last revised: April 2025
